The flick of a switch that left 75000 BA travellers stranded

The flick of a switch that left 75000 BA travellers stranded

The flick of a switch that left 75000 BA travellers stranded

On Saturday night, travellers spent the night sleeping on yoga mats spread on terminal floors after BA cancelled all flights leaving the London hubs, while disruption continued into Sunday with dozens more services from Heathrow axed.

Willie Walsh, the CEO of BA's holding company IAG, had initially claimed that a power surge affecting the company's data centre at Heathrow had caused systems to go down, while an attempt to restore systems from back-ups also failed.

British Airways woes began on May 27, when a power surge apparently led to a "catastrophic" systems failure that affected BA's primary and backup systems.

"We actively assist in rebooking customers and often provide compensation for customers who experience extensive delays that are within our control", said King.

Over the weekend, some stranded passengers curled up under blankets on the floor or slumped on luggage trolleys, images that played prominently online and in newspapers.

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He added that the "reputation damage to the brand" will be far worse than any financial cost.

Shares in BA's parent company, International Consolidated Airlines Group (IAG), fell 2.7% in Madrid on Monday and crashed over 4% at the open in London on Tuesday.

Under EU law, passengers can claim compensation from BA for travel disruption, worth up to 600 euros (£524). Should the delay last for more than 12 or 24 hours, then the travel policy will usually reimburse you for unrecoverable costs should you decide to abandon your travel plans.

Rival Ryanair, for example, said it had seen "strong bookings" over the weekend amid BA's woes.

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"This could have all been avoided".

The firm was accused of greed after the GMB union suggested the disruption could have been prevented if the beleaguered airline had not cut "hundreds of dedicated and loyal" IT staff and contracted the work to India in 2016. "They have all been local issues around a local data centre who has been managed and fixed by local resources". Many complained about a lack of information from the airline.

"However, given the nature of global travel, it may take some time to complete the process of reuniting bags with their owners around the world, especially those on complex multi-cities travels or those at destinations which are not served every day".

While other airlines have been hit by computer problems, the scale and length of BA's troubles were unusual.

Walker told the Guardian: "The computer system breaking down is within its control".

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