Smart lock maker locks itself out after botched OTA update

Smart lock maker locks itself out after botched OTA update

Smart lock maker locks itself out after botched OTA update

They're created to help people rent out their homes on platforms like Airbnb - but in an emailed message last week, CEO Nolan Mondrow informed some customers that the company had accidentally rendered their locks useless.

So, essentially, they became not that smart at all.

Sometimes, smart home technology can automate seemingly mundane tasks to make our lives easier. It all boils down to a firmware for the 7000i RemoteLock being sent mistakenly to 6000i models instead. Unfortunately, the fatal error also meant that the smart locks could no longer connect to LockState's servers, meaning that they cannot be remotely fixed. Either send a part of the lock off for fix, which can take up to a week to come back, or wait two weeks or more for the delivery of a replacement lock.

The company was bombarded with messages on social media following the error, with users unable to lock or unlock their doors.

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While the keypad and physical keys can still be used to unlock and lock the devices, the remote management features are toast.

LockState can ship a replacement interior lock for you to replace.

The company recently attempted to update the 6000i series locks. LockState estimates that the total time to fix and return the product will be around 5 to 7 days. The unfortunate downside is that these newer methods can be susceptible to technical problems like if a software update goes wrong, you might literally be left out in the cold.

"Dear Lockstate Customer. We notified you earlier today of a potential issue with your LS6i lock". LockState Marketing Manager John Cargile told Ars that the failure hit about 500 locks.

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"We realize the impact that this issue may have on you and your business and we are deeply sorry", Mondrow said.

At least 200 Airbnb customers have been impacted.

LockState, the firm behind the device, has emailed its customers to let them know about the issue, and claims that it has 'every employee and resource focused on resolving this as quickly as possible'.

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