Natwest announce Marlborough branch closure

Natwest announce Marlborough branch closure

Natwest announce Marlborough branch closure

A union has described a bank's decision to close 62 branches as "morally bankrupt".

Other local branches set to face closure are Wootton Bassett, Melksham, Hungerford and West Swindon.

The bank said it was committed to helping customers, recommending its online and mobile services.

"Over 5 million customers now use our mobile banking app and one in five only bank with us digitally".

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"Transactions in the branch have reduced by 4pc since 2012 with now only 68 customers visiting the branch on a weekly basis".

"We have taken the hard decision to close the NatWest Whitby Yorks branch on 17 May 2018".

59% of customers are now choosing to bank digitally with us on a regular basis instead.

NatWest has stated there are a number of reasons behind the closure, including branch usage being down 40% since 2014 and an increase in mobile and online transactions by 41% since the second half of 2014.

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"Banks must now give customers as much notice as possible when a branch is closing, and ensure they are made aware of the options they have locally to continue to access banking services".

"However, given that the relevant legal and regulatory powers over banking remain reserved to the UK Government and the UK Government also owns a controlling shareholding in RBS, I would seek to discuss with Unite what pressure we can jointly put on the UK Government to use its position to act in the interests of customers, communities and businesses that will be affected by branch closures". Services available over the phone range from transfers and payments to opening new accounts, financial reviews and support with using digital banking.

Ahead of a meeting between the two governments expected on Monday, Mr Wheelhouse wrote: "I call on the United Kingdom government to establish and enforce a guaranteed minimum level of service provision for essential banking services, recognising the importance of continued access to banking for communities across Scotland, and across the United Kingdom".

The closest Post Office is Bridge Street, 0.08 miles away from the branch; there are 3 Post Offices within 3 miles of the branch. They will be able to work flexibly to support customers, including holding customer appointments in community locations and at customer homes where necessary.

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