Starbucks Racial Slur: Drink Labeled 'Beaner,' Latino Customer Says

Starbucks Racial Slur: Drink Labeled 'Beaner,' Latino Customer Says

Starbucks Racial Slur: Drink Labeled 'Beaner,' Latino Customer Says

A representative for Starbucks addressed the incident in a statement to NBC4: "This is not the experience that we want for our clients", the statement said.

Just two weeks before Starbucks is set to close thousands of locations for "racial-bias education", for its employees, the coffee company is once again facing scrutiny after a barista at a store in La Cañada Flintridge, California, targeted a Hispanic customer with a racial slur.

Pedro, who asked to remain anonymous, ordered two coffees and received two cups with the word "beaner" written on it. Pedro said he felt hurt and insulted and wanted an explanation for why the word ended up on the side of his cup. "We have apologized to the customer directly and are working to make things right".

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"After the April 12 incident, Starbucks vowed to "take actions" to fix and reaffirm our values and vision for the kind of company we want to be".

"That's clearly really racist", Starbucks customer Ana Garcia said outside the store when told about what happened. Just a month ago, police arrested Donte Robinson and Rashon Nelson - two Black men - at the coffee chain as they waited for a friend to arrive.

Starbucks' racial-bias training can't come soon enough apparently.

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Last week, Starbucks officially changed its bathroom policy to allow those who haven't purchased anything to use restrooms, USA Today reported.

The person believed to be responsible was said to be a barista in her 20s, according to KNBC.

"One of our team leaders met with the customer this morning at one of our local stores in the area, and he accepted our apology", a Starbucks spokesperson told CBS MoneyWatch.

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