A transgender woman says a pharmacist refused to fill her hormone prescription

A transgender woman says a pharmacist refused to fill her hormone prescription

A transgender woman says a pharmacist refused to fill her hormone prescription

An Arizona transgender woman has accused a CVS pharmacist of refusing to fill her hormone therapy prescriptions.

"On a recent day in April, I left my doctor's office elated".

A transgender woman claims a CVS pharmacist refused to fill her hormone therapy prescription.

"CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", said in a statement to The Hill.

Kilar said the ACLU's objective in helping publicize Hall's experience was ensuring that CVS makes clear to customers that it will not tolerate discrimination from employees on the basis of gender identity.

Hall wrote that the pharmacist repeatedly and loudly asked her why she needed the prescriptions, which almost brought her to tears.

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Hall added that the experience left him feeling "embarrassed and stressed" to the point where he nearly broke down crying in the store. I transferred all of my prescriptions there so that I never again have to see the pharmacist who discriminated against me. "I just froze and worked on holding back the tears".

The incident was reported shortly after another Arizona woman said a Walgreens pharmacist refused to fill a prescription for a miscarriage drug, citing his "moral objection". Eventually her doctor called the prescription into a local Walgreens where it was filled without question.

Despite Hall's repeated attempts to contact CVS customer service to resolve the problem and get satisfaction, she says the company ignored her entirely.

But Hall hit a roadblock when she visited the CVS in Fountain HIlls, Arizona, a suburb of Phoenix, and gave the attending pharmacist the three prescriptions prescribed by her doctor, according to her statement.

A CVS spokesperson, Michael J. DeAngelis, said in a statement Friday that the pharmacist's conduct "does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care".

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CVS responded to the situation in a statement on Friday, stating that the pharmacist was no longer employed by the chain because he had violated its company policies.

Arizona is one of six states that allows pharmacists to refuse to fill a prescription on religious or moral grounds.

Before writing her post, she said her concerns had not been addressed by CVS despite multiple calls to company's corporate complaint line.

She said the pharmacist then proceeded to ask her questions in front of other customers, which she said left her "embarrassed and distressed".

"We also apologize for not appropriately following up on Ms. Hall's original complaint to CVS, which was due to an unintentional oversight", he said in the email. Since her story was posted on the ACLU website, Hall has spoken with a CVS representative about the incident.

"I think now that this is on people's radar, they're more willing to talk about it", he said.

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All CVS pharmacy staff are made aware of the policies through internal communications and training, according to DeAngelis.

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