Microsoft Fixes and Explains Lost Files Issue with Windows 10 Version 1809

Microsoft Fixes and Explains Lost Files Issue with Windows 10 Version 1809

Microsoft Fixes and Explains Lost Files Issue with Windows 10 Version 1809

After the April 2018 Update, some people who had previously used this feature reported an extra empty copy of the original folder.

Microsoft has corrected issues that caused data loss on systems upgraded to the company's new feature update the October 2018 Update.

Microsoft has now fixed this problem, and Windows 10's October 2018 Update should stop deleting these "old" folders full of files.

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Doing what they should have done a week ago, before RTM, Microsoft has released a new build of the Windows 10 October 2018 update to Windows 10 Insiders in the Slow Ring and Release Preview Ring.

The Windows 10 October 2018 Update (version 1809) was made available on October 2nd but hadn't yet been pushed through Windows' automatic update system. Alternatively, you can manually download these files from Microsoft Update Catalog.

According to Cable, the root of the issue was new code that Microsoft implemented to remove duplicated known folders when Known Folder Redirection (KFR) is enabled. They should have only deleted the folders if they were actually empty!

As for users that were affected, the firm says that "Microsoft Support is assisting customers and trying to recover data" and that this support can also be offered by the retail support services in-store.

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Based on that statement, it appears that the deleted files may be recoverable, but it's definitely a good idea to refrain from using the computer further to ensure that things don't get overwritten and lost forever.

Dona Sarkar, engineering leader of the Windows Insider Program has tweeted that Microsoft is able to restore the removed files.

Microsoft discovered in its investigation that the issue impacted one one-hundredth of one percent of version 1809 installs.

John Cable, Director of Program Management, Windows Servicing and Delivery penned a long blog post to explain what went wrong during testing.

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Now users can include a note about impact and severity when they're reporting something in the feedback hub, so that the test team isn't just flooded with fan requests for a hotly-discussed feature when a more major issue is going unnoticed.

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