China’s luxury hotels under scrutiny over basic hygiene practice

China’s luxury hotels under scrutiny over basic hygiene practice

China’s luxury hotels under scrutiny over basic hygiene practice

Two Sheraton hotels in the cities of Guiyang and Nanchang, which are also operated by Marriott, issued apologies for practices shown in the video.

The first hotel on the clip appears to be Conrad Beijing, a high-end establishment wherein rooms cost more than 1,800 Yuan (US$260) per night.

A repost of the video on Weibo, China's equivalent of Twitter, by state-run newspaper the Beijing News had been viewed 28m times as of Thursday. He claimed that he had spent nights in 147 five-star hotels in various provinces of China.

He released a video online on Wednesday in which he claimed he had spent more than 2,000 nights in 147 five-star or luxury hotels and found hygiene problems were typical in nearly all of these chains. A worker at a Ritz-Carlton Hotel in Shanghai uses a gel that the video describes as shampoo to clean cups.

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The Park Hyatt Beijing and the Shangri-la Hotel Fuzhou, which were among the 14 hotels featured in the video, issued apology letters on Thursday, saying that they would conduct additional training and self-checks. The hotel apologised for what was shown in the video.

The Ritz-Cartlon and other five-star hotels in China apologized after a video exposing unhygienic cleaning practices went viral online this week in the latest health and safety scandal to rock the country.

"We sincerely apologise for what has occurred and we are now investigating this matter with the highest diligence", said hotel spokeswoman Chloe Qian.

The footage apparently showed a cleaner at the Le Royal Méridien Shanghai hotel using the same cleaning cloth to wipe a washbasin and cups, and wiping a toilet with a guest's towel.

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"Luckily I can not afford to stay in any of these hotels", one commenter said in an online post responding to the video.

"Even the best hotels in China, their hygiene and ethics levels are not comparable to a small hotel in Japan", one user wrote.

"The hotel will still take measures to strengthen the implementation of the standard procedures for room service staff to ensure all aspects meet the established standards of the Peninsula, ' the statement said".

The Shanghai Tourism Bureau announced an investigation and said that if the video was found to be genuine, the hotel staff concerned would face disciplinary action. Worker shortages and low pay make it hard for hotels to pressure employees to follow the rules, as they can just quit and find jobs elsewhere.

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