Bethesda's support site leaked people's real names and addresses

Bethesda's support site leaked people's real names and addresses

Bethesda's support site leaked people's real names and addresses

"We're planning to bring Fallout 76 offline for maintenance across all platforms around 6:30 p.m. EST (23:30 UTC) to apply a hotfix that will address a service issue", the notice from Bethesda reads.

After the insane snafu with Fallout 76's collector's edition not having the correct bag, Bethesda was finally set to make everything right to its customers.

The Bethesda forums have recently seen a slew of reports of players having access to user information through the Fallout 76 support tickets system.

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When the issue of the bags first arose, Bethesda earned itself fan ire by offering a relatively paltry amount of in-game currency as compensation. Users requesting the replacement of the nylon bag were asked to submit a ticket to Bethesda support with name, address, phone number and the credit card information they used to purchase the special edition of Fallout 76.

"I am receiving every single one of your support tickets on my Bethesda account".

I'm not going to paste screenshots of what I have access to for the privacy of people, but I can see receipts of people from all over the world, and if I can, other people probably can, too.

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Other Reddit users added their own allegations of the same issue, with one public screenshot showing multiple, confused replies to the same support-ticket thread. They would also be dispatching them free of charge to the unhappy customers. This includes contact details, addresses, and credit card info.

It appears they posted a screenshot as proof when originally making the post but it has since been taken down to help keep user data as secure as possible, given the situation. We plan to notify customers who have been impacted.

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