O2 investigating network data problems

O2 investigating network data problems

O2 investigating network data problems

In an online statement, O2 said: "We are aware our customers are unable to use data this morning".

O2 is the second largest mobile operator in the United Kingdom; the company says it has around 32 million connections to its network and also hosts virtual network operators, such as Sky Mobile, Lyca Mobile and giffgaff.

Some users are still reporting issues with voice calls.

"One of our third party suppliers has identified a global software issue in their system which has impacted us", it said.

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"Our technical teams are working on the issue with high priority".

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It's encouraging users to "use Wi-Fi wherever they can".

"We apologise for any inconvenience", the firm said, after problems were first reported at around 5.30am.

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O2 have assured customers that they are working as hard as possible to get the networks up and running as soon as possible.

The Telegraph confirmed that some customers of these other networks were also affected by the outage.

O2 customers have been locked out of their mobile data with thousands unable to access the internet and 4G services.

uSwitch mobile phone expert Ernest Doku has advised users how to cope without data, saying: "O2 users affected by this mobile data outage will understandably be concerned and frustrated". Londoners, for example, are finding that the Countdown timers at bus stops are all crippled as they can't communicate with London's transport executive, TfL.

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