These iPhone apps secretly record your screen without permission

These iPhone apps secretly record your screen without permission

These iPhone apps secretly record your screen without permission

Is that true? Well, yes, kind of-but their recording abilities are limited.

In some cases, developers were told they have less than 24 hours to remove the code, or their app would be yanked from the App Store. Further, the apps also don't seek user consent regarding screen recording.

The technology news site asked mobile expert The App Analyst to examine apps that Glassbox listed as customers and see what data was leaving the iPhone. When that data is a complete record of how you use an app, the privacy implications are rather serious. All the way up to the screen being potentially recorded. Apps can't access that. Should companies be more explicit about the way that apps feed back information to developers?

It shouldn't be a huge surprise that this is possible. The company even mentions the Air Canada deal. It can monitor how many seconds you spend looking at a particular screen.

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This is eyebrow-raising as apps on Apple's App Store need to have a privacy policy. Needless to say, you might want to consider getting rid of them ASAP. Apple is now trying to stop this from happening without your knowledge, which should at least give some app developers pause. It often is, too. The company's Twitter bio states the following: "Imagine if your website or mobile app could see exactly what your customers do in real time, and why they did it?" This information is then sent to the devs, either directly or via Glassbox.

For example, this is used in online chat support interfaces.

One company that provides the analytics code, called Glassbox, claims it provides the code to customers so they can reduce app error rates, TechCrunch noted.

It's thanks to "session replay" software provided by Glassbox, which allows companies to "record" people's browsing sessions in the app, TechCrunch reports. Maybe which buttons you tap or the length of sessions? And that info gets piped back to developers to supposedly work on improving the user experience of their apps.

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"While there may be value in documenting user activity through screenshots, there is also a large amount of risk that the screenshots may capture sensitive data".

But as the cited source notes, there are apps that expose additional information, including password numbers and credit card information. We didn't even find it in the small print of their privacy policies. No one actually reads those.

So Are Apps Really Recording What You Do?

That means those working on the app can easily see that data. But apps will still monitor numerous things you can do inside them, even if they have to request permission first. It's more likely that developers simply won't collect as much data.

Abercrombie confirmed that it uses Glassbox but the company's privacy policy makes no mention of session replays, reports TechCrunch. This is fairly common.

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